Halifax Contact Number: 0345 720 3040

Contact Halifax on their UK customer services telephone number 0345 720 3040 if you would like to discuss your current account balance before making a bank transaction or paying a bill by telephone.


Halifax profile

Halifax is a trading division of the Bank of Scotland, which in of itself, is a subsidiary of the Lloyds Banking Group. Halifax is also one of the United Kingdom’s most popular retail banks as it is the largest provider of homeowner loans to consumers across the country. However the bank provides a diverse range of services such as current accounts along with credit cards and home insurance policies.


Halifax current account customer services – 0345 720 3040

Contact Halifax on their UK current account customer services telephone number 0345 720 3040 for both specialised support regarding the services available to customers and for assistance with everyday bank transactions. For instance if you would like to pay a bill by telephone then the Halifax representative can help set up a direct debit using the recipient’s bank account and sort code number. Alternatively existing Halifax customers can receive technical support if they are having any problems with their online banking or if they have forgotten the security details needed to log in. If you have a Halifax current account but would like to enquire about the additional credit services that you are eligible for then the customer services representative can detail the loan and mortgage application process but would need to direct you to a specialist department to calculate APR and the interest rate on your repayment. Furthermore as Halifax is the UK’s largest provider of homeowner mortgages, callers should be able receive detailed information about the service on even the customer service number. Alternatively, if you are unhappy with the banking products or services provided by Halifax or with the conduct of a specific member of staff then you should ask the customer service representative to direct you to the complaints department.


Halifax home insurance – 0800 500 3973

Contact Halifax on their freephone home insurance helpline number 0800 500 3973 if you would like a quote on the cost of protecting your property against accident damage or thefts. Callers should discuss the range of policies available, as the basic home insurance package may not include comprehensive contents cover. Furthermore, your Halifax home insurance quote will depend on factors such as the value of your home and the numbers of rooms in the property. It should be noted that Halifax operates a separate claims department for policyholders who would like to report damage to their property meaning that you will have to be directed away from the freephone number to being the compensation process.


Call costs and helpline opening hours

The Halifax customer service helpline operates a 03 contact number that charges the same standard local per-minute rate as any other local call from a UK landline or mobile telephone. However you may be able to contact the bank for free if you are using up any inclusive free minutes as offered by your telephone service provider. However the Halifax home insurance helpline uses a freephone 0800 number that is completely free to call from either your mobile or landline phone.

New customers can contact Halifax on their customer services number from 8am-8pm Monday to Friday, 8am-6pm Saturday, 9am-5pm Sunday, whereas existing customers can call the helpline 24 hours a day, 7 days a week. However, the opening hours for the Halifax home insurance helpline are 8am-8pm Monday to Friday and 8am-4pm Saturday.


Halifax phone numbers – full summary

Halifax Department UK Contact Number Opening Hours
Current Account Customer Services 0345 720 3040 8am-8pm Monday to Friday, 8am-6pm Saturday, 9am-5pm Sunday
Mortgages Helpline 0345 850 3705 8am-8pm Monday to Friday, 9am-4pm Saturday
Credit Card General Enquiries 0345 944 4555 24 hours a day, 7 days a week
New Personal Loan Applications 0345 724 3444 – option 2 8am-8pm Monday to Friday, 8:30am-6pm Saturday, 9:30am-5:30pm Sundays
Home Insurance – New Customers 0800 500 3973 8am-8pm Monday to Friday, 8am-4pm Saturday
Car Insurance – New Customers 0330 018 9539 8am-9pm Monday to Friday, 9am-5pm Saturdays and Bank Holidays, 10am-4pm Sundays
Car Insurance Claims 0344 209 0472 24 hours a day, 7 days a week
Online Banking Helpdesk 0345 602 0000 24 hours a day, 7 days a week
Lost and Stolen Cards 0800 015 15 15 24 hours a day, 7 days a week


Alternative contact methods


Find your local Halifax branch

If you would prefer to speak to a representative in person then you can do so once you have used the Online Branch Finder as the tool will provide users with the location and contact number of their nearest Halifax bank.


Write to the Halifax head office

Accountholders also have to choice of sending their written enquiries or formal complaints to the bank’s UK head office at the following postal address: Halifax, PO Box 548, Leeds, LS1 1WU, United Kingdom.